Mission: Build and optimise a world-class ecommerce experience that converts, delights and scales internationally across UK, US and future markets.

THE ROLE
The Ecomm Manager owns the onsite customer journey - UX, navigation, merchandising, on-site content, product presentation, conversion performance and CRO. You sit within the Trade Engine, directly impacting revenue and customer experience.

KEY RESPONSIBILITIES

1. Site Ownership

• Own Shopify performance and experience end-to-end.

• Ensure fast load-time, intuitive navigation, flawless mobile experience.

• Maintain best-in-class PDPs, imagery, sizing, fit guidance and messaging.

2. Merchandising & CRO

• Lead onsite merchandising strategy aligned with trade cycles.

• Run CRO tests and experiments to lift conversion rate and revenue.

• Analyse heatmaps, session recordings, click data and customer behaviour.

3. International

• Ensure US + other markets are optimised for shipping, duty, messaging, conversion.

• Maintain localisation strategy and market-specific nuances.

4. Cross-Functional Collaboration

• Partner with Performance on landing pages.

• Partner with Brand on on-site branding and storytelling.

• Partner with Ops on stock, sizing, alerts and pre-orders.

WHAT GREAT LOOKS LIKE

• Data-first, best-in-class standards

• Obsessed with customer experience

• Comfortable making commercial recommendations

• Understands both UX + brand aesthetics

OUR VIBES

If you associate with these then we want to hear from you:

• We’re scrappy and tenacious - we roll up our sleeves and make things happen.

• We put the customer first - their experience guides every decision.

• We think big - because why not make magic?

• We move fast - we test, pivot, and double down on what works.

• We speak with calm, considered clarity - no spin, no ego.

• We back each other and have fun - we celebrate the wins and enjoy the ride.

If you think you'll be the perfect fit for the role, please tell us why we should hire you in your cover letter.